If you have a question about how 1 jj works, you are in the right place. This page covers the most common things players across Pakistan ask — from setting up an account and making a first deposit in PKR, to understanding how Cricket betting odds work, claiming VIP rewards and knowing what to do when a withdrawal is taking longer than expected.
The answers here are written to be straightforward and practical. If something is not covered, our support team is available 24 hours a day, seven days a week via live chat inside your account dashboard. Most questions get resolved in a few minutes.
Payments
Deposits & Withdrawals
All transactions at 1 jj are in PKR. JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets are all supported.
1 jj supports the payment methods Pakistani players already use daily: JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards (Visa and Mastercard in PKR) and other mobile wallets. All deposits are processed in PKR with no currency conversion required.
Minimum deposit amounts are set in PKR and vary by payment method. JazzCash and Easypaisa deposits generally have the lowest entry points, making them accessible for all types of players. Log in to your account and visit the deposit page
to see current minimums for each method displayed in PKR.
JazzCash and Easypaisa deposits are typically instant — your PKR balance updates within seconds of completing the transaction on your phone. Raast and bank transfers may take a few minutes to a few hours depending on your bank's processing times. If a deposit has not appeared after two hours, contact support with your transaction reference number.
Log in to your account, go to the
Withdrawal page, select your preferred method (JazzCash, Easypaisa, Raast or bank transfer), enter the PKR amount, and confirm. Make sure the withdrawal account details match your registered information. Processing times and any applicable minimums are displayed clearly on the withdrawal page.
Most withdrawals are processed quickly, but delays can happen for a few reasons: your account KYC may be incomplete, the withdrawal details may not match your registered information, or the request was made during a high-volume period. Check your account for any pending verification notices. If nothing is flagged and the withdrawal is still pending beyond the stated processing time, contact support with your withdrawal reference.
1 jj does not charge platform fees on standard deposits and withdrawals. However, your payment provider — for example your bank or JazzCash — may apply their own transaction charges. Check your provider's terms for any third-party fees. All amounts on the 1 jj side are shown in PKR with no hidden conversion charges.
Responsible Gaming
Responsible Gaming
1 jj is for adults aged 18 and over. Please set a personal PKR budget and stick to it. Gaming should be entertainment — if it stops feeling that way, use the tools below.
Deposit and spending limits can be configured in your account settings. Set a daily, weekly or monthly PKR limit and the system will prevent deposits or bets beyond that amount within the chosen period. This is one of the most practical tools for keeping gaming within a comfortable personal budget. Limits take effect immediately and can only be reduced instantly — increases require a cooling-off period to take effect.
Yes. You can request a temporary cooling-off period (24 hours, 7 days or 30 days) or a longer self-exclusion through your account settings or by contacting support. During a self-exclusion, your account is suspended and you cannot deposit, bet or access games. Your PKR balance remains secure and is available for withdrawal at any time. Visit the
Responsible Gaming page for full details on all available tools.
Common warning signs include: spending more than your planned PKR budget regularly, chasing losses by depositing more after losing sessions, gaming affecting your work, studies or relationships, feeling anxious or irritable when not playing, or borrowing money to fund gaming. If any of these apply to you, take a break using the self-exclusion tools in your account and speak with someone you trust. Gaming is entertainment — it should not feel like an obligation or a way to solve financial problems.