1 jj Privacy Policy – How We Protect Your Data

1. Introduction

At 1 jj, we take the privacy of our players seriously. This Privacy Policy sets out how 1jj.vin collects, uses, stores and protects the personal information of players registered on our platform, with particular attention to the needs and expectations of users based in Pakistan.

This policy applies to all personal data collected when you visit our website, register an account, make deposits or withdrawals, participate in games such as Live Casino, Bingo, Fish Games or Sports Betting, or contact our support team for any reason.

By registering at 1 jj or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use our platform.

2. Data We Collect

We collect different categories of personal data depending on your interaction with the platform. These include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number	Account registration and KYC verification
Contact Data	Mobile number, email address, city	Account communication and support
Financial Data	Payment method type, transaction amounts in PKR, wallet references	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bets placed, session duration	Platform improvement and personalised experience
KYC Documents	CNIC copy, selfie, proof of payment method	Identity verification and fraud prevention
Communications Data	Support chat logs, emails sent to us	Resolving disputes and improving support quality

We do not intentionally collect sensitive personal data beyond what is required for identity verification and fraud prevention. We will never ask for your bank PIN, JazzCash or Easypaisa wallet password, or any other credential that you use to access your financial accounts.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct registration: When you fill in your details to create a 1 jj account.
• Account activity: Transactions, bets, game play and support interactions generate data automatically as you use the platform.
• KYC submissions: Documents and images you upload as part of the identity verification process.
• Device and browser data: Automatically collected technical information when you visit the 1 jj website, including your IP address, device model and browser type.
• Cookies and tracking technologies: Small files placed on your device to manage sessions and understand usage patterns. See Section 8 for details.
• Third-party payment processors: When you transact via JazzCash, Easypaisa, Raast or bank transfer, the payment processor may share limited transaction confirmation data with us to reconcile your account balance.

4. How We Use Your Data

The personal data we hold is used for the following purposes, all of which are necessary to operate the platform or to meet our legitimate interests as a gaming platform:

• Account management: Creating, maintaining and securing your 1 jj account.
• Payment processing: Crediting deposits in PKR, processing withdrawals and maintaining accurate transaction records.
• Identity verification: Confirming that you are who you say you are, in line with our KYC obligations and fraud prevention requirements.
• Customer support: Responding to your enquiries, resolving disputes and handling complaints effectively.
• Personalisation: Tailoring bonuses, game recommendations and promotional offers based on your activity on the platform.
• Security monitoring: Detecting, investigating and preventing fraudulent, abusive or illegal activity on the platform.
• Platform analytics: Understanding how players use 1 jj so we can improve the experience, fix technical issues and develop new features.
• Responsible gaming: Monitoring account patterns that may indicate problem gaming behaviours, and reaching out with support information where appropriate.
• Legal compliance: Fulfilling any obligations required under applicable laws and responding to lawful requests from authorities.

5. Data Sharing and Disclosure

1 jj does not sell, rent or trade your personal data to any third party for marketing purposes. We may share your data in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and partner banks receive only the data necessary to process your specific transaction.
• Identity verification providers: Third-party KYC verification services may process your CNIC and document data solely to confirm your identity. These partners are bound by confidentiality agreements.
• Fraud prevention tools: We use third-party fraud detection services that analyse technical and behavioural data to flag suspicious account activity.
• Legal and regulatory authorities: Where required by law, a court order or a lawful request from a competent authority, we may disclose relevant data. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of assets, player data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer.

All third parties with whom data is shared are required to handle it securely and use it only for the specific purpose for which it was disclosed. We do not authorise partners to use your data for their own independent marketing or business development activities.

6. Payment Data and Financial Privacy

All financial transactions at 1 jj are conducted in PKR (Pakistani Rupees). We take particular care with payment-related data given the sensitivity involved.

When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, the actual payment is processed by the respective payment provider. 1 jj receives confirmation of the transaction amount and reference but does not store your full wallet number, bank account number, IBAN or any authentication credentials used on those platforms.

Transaction histories within your 1 jj account are maintained for account management purposes and may be reviewed by our team during dispute resolution or fraud investigations. You can view your own transaction history by logging into your account.

7. KYC and Identity Verification

To protect all players and maintain the integrity of the platform, 1 jj requires identity verification before processing withdrawals or when unusual account activity is detected. The KYC process may require you to submit:

• A clear copy of your valid Pakistani CNIC (front and back).
• A recent selfie or live photo for facial comparison purposes.
• Proof of ownership of the payment method used for deposits (for example, a screenshot of your JazzCash or Easypaisa account showing your registered name).

KYC documents are reviewed by our verification team and, where applicable, processed through a third-party identity verification service. Documents are stored securely and used only for the purpose of confirming your identity. They are not shared with advertisers or any unrelated third parties.

Once your KYC is approved, your documents are retained for the minimum period required to comply with applicable record-keeping obligations. You may request details of how long your specific documents are retained by contacting our support team.

8. Cookies and Tracking Technologies

1 jj uses cookies and similar technologies to make the platform work correctly and to improve your experience. The types of cookies we use are:

• Essential cookies: Required for core platform functionality such as keeping you logged in during a session and remembering your language preference. These cannot be disabled without breaking basic site functions.
• Analytics cookies: Help us understand how players navigate the site, which pages are most popular and where users encounter difficulties. This data is aggregated and not linked to your individual identity.
• Preference cookies: Remember settings you have chosen, such as game display preferences, so you do not have to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent or unauthorised access attempts.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the 1 jj platform. We do not use third-party advertising cookies or behavioural tracking cookies for external ad networks.

9. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, legal obligations and audit requirements. Specific retention periods vary by data type:

• Account registration data: Retained for the lifetime of your account and for a minimum period following account closure.
• Transaction records: Retained for a minimum of five years following the transaction date to meet record-keeping requirements.
• KYC documents: Retained for the duration required under applicable anti-money laundering and fraud prevention obligations.
• Support communications: Retained for up to two years following the closure of a support case, to allow for follow-up or escalation if needed.
• Technical and usage logs: Retained for up to 12 months for security monitoring and platform analytics purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised in line with our internal data management procedures.

10. Data Security

1 jj implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account and financial data at rest.
• Role-based access controls, ensuring that only authorised team members with a specific need can access personal data.
• Regular internal security reviews and monitoring of system access logs.
• Two-factor authentication options available to players to further secure account access.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that could affect your rights or freedoms, we will notify affected players as promptly as possible and take immediate steps to contain and investigate the incident.

11. Your Rights Over Your Personal Data

As a 1 jj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or out of date, you can ask us to correct it.
• Right to erasure: You may request deletion of your personal data. We will comply where we are not required to retain it for legal or operational reasons.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all data rights requests within a reasonable timeframe. Requests that are manifestly unfounded or excessive may be declined, but we will explain our reasoning in writing.

12. Minors and Under-18 Protection

The 1 jj platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that an account has been created by someone under 18, that account will be immediately closed and all associated data deleted, with any deposited funds returned to the originating payment method.

If you believe a minor may be using the 1 jj platform, please contact our support team immediately. We take this matter very seriously and will investigate any report promptly.

13. Changes to This Privacy Policy

1 jj may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable requirements. When we make material changes, we will notify registered players via the email address associated with their account and post a prominent notice on the website at least 7 days before the changes take effect.

The date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continuing to use the platform after the effective date of an updated policy constitutes your acceptance of the revised terms.

14. Contact Us About Privacy

If you have any questions, concerns or requests related to your personal data or this Privacy Policy, you are welcome to get in touch with the 1 jj team directly:

For questions about responsible gaming, limits or self-exclusion, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics.

We aim to respond to all privacy-related enquiries within 3 business days. Complex data access or deletion requests may take slightly longer, but we will keep you updated on progress.